We ask for your name, telephone number and email address. This helps us to process your booking, to contact you if we have any problems with your request or to send you an electronic confirmation of the booking. If you are a member we link your membership number to the information we keep in our main customer database in order to speed up your booking process.
We operate the following policy with regard to the privacy of customer data:
We will maintain the personal information provided via this site as part of our records to assist us to maintain and improve our administration and management of our car rental business. As we are part of an international group operating the Avis Rent A Car System, we will from time to time share with other companies operating the Avis Rent A Car System (located inside and outside Europe) information relating to our car rental service operations, which may include the personal information provided via this site. Unless you have given us your consent your personal information will not be used for any other purpose.
Customers are welcome to see the information held about them at any time and to make the necessary amendments to keep the information up to date.
What data does Avis collect?
IP address: We collect your IP address when you visit our site. This only identifies your ISP (Internet Service Provider) and does not contain any information about you as an individual. We use this information to help us understand more about where our site traffic originates.
Cookies: Our website uses "cookie" technology. "Cookies" are encrypted strings of text that a website stores on a user's computer. Cookies enable us to customize our website and offerings to your needs and provide you with a better online experience on Avis.at. In addition, cookies are used to measure usage of various pages on our website to help us make our information more pertinent to your needs and easy for you to access.
How does Avis protect your data?
If any security is needed to protect information such as credit card details we use Secure Socket Layer (SSL) technology encryption software.
Avis online promotions
If you enter any competitions we offer on our site, we will ask you to enter certain personal information so we can notify you if necessary. Exact terms and conditions or rules of each competition/ prize draw will be posted at the time and may vary. If a prize is offered through a third party we may need to disclose information to the relevant third party in order to facilitate the distribution of any prizes.
Subscribing to our email newsletter
Our email newsletter provides subscribers with the latest information on prices, offers, products, services and competitions. We will only send our newsletter to users who have agreed to receive it.
When you agree to receive our newsletter we will ask for a minimum of your email address. Over time we may ask for additional personal information about you. Providing this information is voluntary and will be used to customise the content of your newsletter so it is relevant to you.
You can unsubscribe at any time and will be given the option to do so on our website and from each newsletter we send you. You can also unsubscribe by selecting the “contact us” link at the bottom/top of the webpage and using any of the contact methods described.
Avis online surveys
When you participate in any on-line surveys you may be asked to supply certain personal information, for example, demographic data such as age and/or income. You can provide all or none as you so choose. Survey results will only be used to improve the site features and usability and not for any other purpose.
Our commitment to data security
The security of your personal information is important to us. When you enter sensitive information (such as your payment card number) during any registration or booking process, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personally identifiable information and personal data submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
With this in mind we would ask you not to enter any payment card number into fields on our websites, unless that the field is specifically marked for that purpose.